Email

Whenever possible please email any support request and a member of our team will get back to you as soon as possible. Please send all request to support@smelliesavage.com or use the button below to start a new email.

Email

Remote Support

Please use the button below to start a remote support session, this will open a new tab and ask for a session code, a member of our team will provide this, once you have entered the code select “allow access” and the tool will download, please run this tool to connect to a member of our team

Start Session

FAQ

Q. I do not have access to a folder, how do I request access?

If you require access to a folder you cannot access please email the folder name and location to support@smelliesavage.com and a member of our team will check the request with our point of contact and if approved update your account with the required permissions.

Q. I have deleted a file, how to do I restore it?

If you have accidentally deleted a file please email the file name and location to support@smelliesavage.com as soon as possible and a member of the team will check the backups.

Alternative Remote Support

If our primary remote support tool is unavailable our team will ask you to use this alternative method. When asked click download and a new tab will open and start downloading the tool, run the tool and a member of our team will ask you for the ID to connect to your device. 

Download